Guest Service Associate

Company Overview

Solaris Hotel Indore is a luxurious 4-star hotel located in Indore, Madhya Pradesh, India. Situated in 3 lush green acres near Regional Park, the hotel offers a wide range of amenities including a dining area, rooftop restaurant, clubhouse, swimming pool, grand hall, wedding hall, cafe, outdoor space, and kids play zone. With 54 plush rooms, Solaris Hotel provides a unique and aristocratic experience to its guests. The hotel is known for its exquisite food and professional event management services. With a focus on customer satisfaction and exceptional service, Solaris Hotel Indore strives to create a memorable experience for all guests.

Job Overview

The Guest Service Associate at Solaris Hotel Indore is responsible for providing exceptional customer service to all guests. This role involves assisting guests with their inquiries, resolving any issues or complaints, and ensuring their overall satisfaction. The Guest Service Associate should have excellent communication and interpersonal skills, as well as a friendly and professional demeanor. This is a full-time position located in Indore, Madhya Pradesh, India, and is ideal for candidates with less than 1 year of experience.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Friendly and professional demeanor
• Ability to handle guest inquiries and complaints with patience and empathy
• Strong problem-solving skills
• Attention to detail and accuracy
• Ability to multitask and prioritize tasks
• Proficient in using computer systems and hotel software
• Knowledge of local attractions and services
• Ability to work in a fast-paced environment
• Flexibility to work shifts, including weekends and holidays

Roles and Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Assist guests with their inquiries, requests, and complaints
• Provide information about hotel amenities, services, and local attractions
• Handle guest check-ins and check-outs efficiently
• Ensure proper billing and payment procedures
• Resolve guest issues and escalate to management when necessary
• Maintain a clean and organized front desk area
• Coordinate with other hotel staff to ensure smooth operations
• Handle phone calls and take messages
• Assist in administrative tasks such as data entry and file management