Skills:
Customer Service, Communication, Problem-Solving, Interpersonal Skills, Attention to Detail, Patience, Conflict Resolution, Empathy,
We are looking for a Senior Guest Relations Officer ( female) in Kokapet, Hyderabad for a leading real estate developer This is a full-time position where you will play a pivotal role in ensuring the utmost satisfaction of our clients. You will be responsible for managing client relations, addressing their concerns.
Qualifications And Skills
- Strong customer service skills to effectively address client needs and ensure satisfaction.
- Excellent communication skills, both verbal and written, to convey information clearly and professionally.
- Problem-solving abilities to quickly and effectively resolve client issues and concerns.
- Interpersonal skills to build strong relationships with clients and understand their requirements.
- Attention to detail to ensure accuracy and quality in all client interactions and documentation.
- Patience to handle client concerns and complaints in a calm and effective manner.
- Conflict resolution skills to manage and de-escalate disputes, ensuring positive outcomes.
- Empathy to understand and relate to clients perspectives and needs.
Roles And Responsibilities
- Serve as the main point of contact for guest relations and effectively handle any escalations or complaints.
- Work closely with internal teams to ensure client requirements are fully understood and addressed.
- Monitor and report on client feedback to continuously improve service quality.
- Coordinate and oversee client visits and meetings to facilitate a positive and productive experience.
- Develop and implement strategies to improve guest relations and client satisfaction.
- Document and maintain records of client interactions and feedback for future reference.
- Conduct regular follow-ups with clients to ensure ongoing satisfaction and address any emerging needs.
