Isprava Vesta Pvt Ltd is looking for Guest Relations to join our dynamic team and embark on a rewarding career journey
- you will be the primary point of contact for guests, ensuring a positive and memorable experience
- You will handle guest inquiries, resolve concerns, and contribute to the overall satisfaction of visitors to the establishment
- Key Responsibilities:Guest Interaction:Welcome guests upon arrival and provide a warm and hospitable atmosphere
- Assist guests with check-in and check-out procedures
- Respond promptly to guest inquiries, requests, and concerns with a focus on guest satisfaction
- Information and Assistance:Provide information about facilities, services, and local attractions
- Assist guests in making reservations, both within the property and for external services
- Handle guest feedback, comments, and complaints in a professional and courteous manner
- Problem Resolution:Address and resolve guest issues, escalating to management if necessary
- Anticipate potential problems and proactively address them to enhance guest experience
- Communication:Maintain clear and open communication with other departments to ensure seamless guest services
- Relay important information to guests, such as event details or changes in services
- VIP and Special Guests:Identify VIP guests and provide personalized services to meet their needs
- Coordinate special requests for events, celebrations, or unique occasions
- Front Desk Support:Collaborate with the front desk team to ensure efficient guest check-in and check-out processes
- Handle reservations and assist in managing room availability
- Quality Assurance:Ensure that all guest areas are clean, well-maintained, and meet established standards
- Monitor guest satisfaction through surveys, feedback, and direct interaction
