Skills:
Presentation Skills, Communication, Hotel Management, Customer Service, Interpersonal Skills, Customer Satisfaction,
- To help and assist the Front Office Manager in organizing and running
- To be warm, friendly and courteous to guests
- To achieve optimum sale of rooms through proper yield management
- To supervise the reception counter
- To check all VIP rooms
- To initiate action on all mail coming into the department
- To initiate action on all group bookings and block rooms in the reservation register
- To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
- To follow up with the local travel agent for requirements of a group before their arrival
- To maintain appropriate guest history records
- To greet guests on arrival and provide timely assistance at check-in.
- To advise the general manager of all VIP arrivals and also to escort all VIPs to their rooms.
- To report on a weekly basis, all views, suggestions/ comments of guests met
- To assist guests immediately if they have any problems with the services provided by the Hotel.
- To pay special attention to special requests on rooms, services and complaints of house guests
- To ensure proper compliance with the unit and corporate policies with regard to lobby administration
- To promote sales and develop business contacts for the Hotel and the company.
- To keep constant contact with related departments such as housekeeping, engineering, F&B service and others.
- To arrange for outside errands required by guests and management.
- To keep a check on guest elevator services and ensure their smooth operation.
- To take rounds of the entire Hotel to ensure smooth operation in all areas.
