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Fortune Park Hotels Ltd

Guest Relation Executive

Fortune Park Hotels Ltd
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 2-3 Years
Tirupati, India
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Job Description

  • To help and assist the Front Office Manager in organizing and running
  • To be warm, friendly and courteous to guests
  • To achieve optimum sale of rooms through proper yield management
  • To supervise the reception counter
  • To check all VIP rooms
  • To initiate action on all mail coming into the department
  • To initiate action on all group bookings and block rooms in the reservation register
  • To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
  • To follow up with the local travel agent for requirements of a group before their arrival
  • To maintain appropriate guest history records
  • To greet guests on arrival and provide timely assistance at check-in.
  • To advise the general manager of all VIP arrivals and also to escort all VIPs to their rooms.
  • To report on a weekly basis, all views, suggestions/ comments of guests met
  • To assist guests immediately if they have any problems with the services provided by the Hotel.
  • To pay special attention to special requests on rooms, services and complaints of house guests
  • To ensure proper compliance with the unit and corporate policies with regard to lobby administration
  • To promote sales and develop business contacts for the Hotel and the company.
  • To keep constant contact with related departments such as housekeeping, engineering, F&B service and others.
  • To arrange for outside errands required by guests and management.
  • To keep a check on guest elevator services and ensure their smooth operation.
  • To take rounds of the entire Hotel to ensure smooth operation in all areas.

More Info

Industry:Other

Function:Hospitality

Job Type:Permanent Job

Skills Required

Management
Guest Service
Reception

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Date Posted: 28/05/2024

Job ID: 80167077

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About Company

Fortune Park Hotels Ltd
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