GTM Operations Manager

Position: GTM Operations Manager

Experience: 5+ years

Location: Pune

Responsibilities and Ownership:

Partner with and support the cross-functional operations teams for Sales, Marketing, Customer Success and Business Operations

Business and technical expertise in Salesforce, HubSpot, and other Sales, Marketing, and Customer Success Applications such as Catalyst, 6Sense, ZoomInfo

Partner with cross-functional teams to ensure clean data infrastructure and uniform reporting across the business, including Sales Operations, Marketing Operations, Customer Success Operations, and Business Operations

Manage and monitor business operations process documentation

Lead, monitor and establish visibility and communication of cross-company projects/processes with analytics and content management to maximize information sharing, visibility, and enablement

Collaborate with program and project managers regarding systems and process alignment to enable product delivery plans with stakeholder engagement

Responsible for identifying and reporting roadblocks, risks, and critical dependencies and ensuring the important stuff gets done

Identify and ensure ownership for and that processes across the organization are living and amended as required; establish and maintain a metrics program to measure results

Requirements:

Minimum of 5 years of previous operations experience in similar roles

Bachelor's degree in computer science, engineering, or equivalent preferred

5+ years experience in project management, analytical problem-solving capabilities, previous operational excellence experience, and a demonstrated track record of implementing operational improvements

Experience in fast-paced SaaS companies working with global teams

Strong organization skills with demonstrated ability to drive a standard approach across multiple groups

Creative problem-solving, able to take a hands-on approach to building enablement solutions in a fast-moving environment

Demonstrated project management capability in a highly matrixed organization, including vendor contributions

Strategic Thinking:

Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems.

Proven track record of developing and implementing successful operational strategies

Leadership and Communication

Excellent leadership skills with the ability to motivate and inspire teams.

Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels

Solid organizational skills and business acumen

Results-Oriented:

Proven ability to drive results and meet or exceed targets and objectives

Data-driven mindset with a focus on performance metrics and continuous improvement

Industry Knowledge:

Solid understanding of the sales, marketing, customer success, and business operations functions

Experience working within SaaS technology companies

We would love to hear from you if you are a self-driven and experienced operations professional passionate about driving business growth and operational excellence. Join our team and contribute to our ongoing success.