What You'll Do
Our mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology.
As an IT Specialist your primary responsibility is assisting the IT department with all aspects of technology as it relates to Office, Regional and BCG priorities. This includes, but is not limited to, business reporting, operational planning, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at the client site.
You report directly to the Local IT Manager and are able to perform successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG's values and culture.
Key responsibilities:
- Providing a high level of customer service through on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) for all assigned case teams and office based staff in a fast-paced environment
- Supporting the BCG user community by providing tailored solutions for their technology while on-site in BCG offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc.
- Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements and documenting critical and routine technical procedures as well as end user literature
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources (Zoom and WebEx in particular)
- Work on projects in an operational capacity for both global and local initiatives such as evaluating existing systems and recommending technology for upgrade and replacement, and evaluating new technologies for potential applicability within BCG
- Compile various reports including but not limited to IT dashboard, inventory tracking and management, service assessments, mobile usage, hardware planning plus others
- Troubleshoot and log any technical issues received via phone call or ticket in the IT Service Management tool Service Now and analyzing call data to proactively identify improvement opportunities
- Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
YOU'RE GOOD AT
- Focus on excellent customer service and the needs of the BCG user community through excellent communication (written and verbal), time-management and collaboration skills
- Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
- Professionalism to be able to respect all BCG information as personal and confidential
- Ability to work independently as well as in a team environment displaying consideration and respect for others
- Appetite for continuous learning to further IT knowledge and career development
- Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
- Ability to follow established procedures/standards
- Excellent oral and written English, clear communication and ability to communicate with technical and non-technical stakeholders
Essential
YOU BRING (EXPERIENCE & QUALIFICATIONS)
- Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
- Experience in effectively communicating and presenting technical concepts to management, peer group and staff
- Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
- MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience
- LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
- SCCM or imaging software experience
- Exposure to cloud technology
- VoIP experience
- Experience in working with teams
Desirable
- Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau, Alteryx and MS Project
- Experience using Slack and Trello
- Experience in training users in new technologies
YOU'LL WORK WITH
BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas o WHAT YOU'LL DO
This role is responsible for leading and managing the smooth functioning of a professional services office and leading the business services resources in India.
Under the general direction of the India Operations Senior Director, the incumbent will be responsible for managing office Operations and facilities management for all consulting offices in India.
YOU'RE GOOD AT
- Handling end-to-end facilities, interiors and infrastructure of the office and liaising with all contractors for the same. Orchestrating across different departments for maintenance of all equipment in the organization and enhancing the overall efficiency.
- Supervise & suggest enhancements for Office Maintenance & Cafeteria Management
- Provide support in preparation of and take accountability for all administration budgets.
- Provide support in developing and implementing a comprehensive administration manual with all policies, processes, and procedures
- Liaising with government and regulatory bodies like Electricity Boards, Local Government Agencies for obtaining necessary sanctions / approvals and ensuring smooth working condition in premises.
- Develop strong relationships with key stakeholders to ensure the business needs are managed effectively. Manage and proactively monitor services to ensure delivery is at optimal levels Office Management: Budgeting, capacity planning and cost control of all office services.
- Responsible for office layout and space allocation, build-outs, and repairs/ maintenance.
- Negotiate and build relationships with key suppliers to ensure the best price, quality, and service hotels, catering, corporate stationery, car hire, travel agencies, airlines etc.
- Implement the office security and employee safety plan, including disaster management/emergency services. Ensure regular training is organized, and timely updates are made to the emergency plan.
- Liaison with property owner on all day-to-day requirements.
- Lead, develop and train office admin team.
You Bring (experience & Qualifications)
- Any graduation degree with 15+ years experience in a similar role within a high performing professional services environment.
role model with strong values & experience of change management
excellent organisational skills with strong mentoring and coaching skills
flexible approach and ability to manage conflicting priorities
- Positive outlook and professional approach
- Can develop and manage relationships with key stakeholders at all levels of the organisation. Builds strong networks and collaborative relationships
- Open and approachable, builds trust quickly and skilled at dealing with people issues both professionally and confidentially
- Demonstrates good judgement and the ability to resolve conflicts successfully. Calm and effective under pressure, demonstrates high levels of resilience
- Works autonomously and proactively but escalates when needed. Drive and enthusiasm to motivate and encourage a wide diverse team
- Hands-on and flexible approach. Recognize and maintain confidentiality
- Ability to manage and resolve issues and address any team related concerns
