- Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team's performance to continuous KPI achievement
- Managing day-to-day operations - ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
- Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
- Able to adapt quickly to changes in workflows/processes/procedures/product features
- Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
- Clearly outline current performance drivers of their market and actions to improve
- Maintain a professional and personable demeanor at all times
Roles & Responsibilities:
- Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team's performance to continuous KPI achievement
- Managing day-to-day operations - ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
- Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
- Able to adapt quickly to changes in workflows/processes/procedures/product features
- Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
- Clearly outline current performance drivers of their market and actions to improve
- Maintain a professional and personable demeanor at all times
Qualifications:
Graduate
Order Management(Comms)
Group Leader B2Voice24/7 US Time ZoneGraduate 5+ YearsBPO Experience in Networking domainPresentaion , Stake holder Mangement , People Mangemnet
