Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Canada and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil, rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.
Job Description
Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms. Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities.
Responsibilities:
- Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms like Microsoft Bot Framework and Google Dialogflow.
- Write clean, efficient, and maintainable code following industry best practices and standards.
- Develop custom components and tools to enhance the functionality and performance of the chatbot ecosystem.
- Collaborate with developers, designers, and other stakeholders to ensure project requirements and user expectations are met.
- Utilize natural language processing (NLP) and machine learning (ML) techniques, such as Text-to-Speech (TTS), Speech-to-Text (STT), and Speech Synthesis Markup Language (SSML), to create intelligent, responsive chatbots.
- Seamlessly integrate chatbot systems with backend systems, databases, and APIs for efficient data exchange and interactions.
- Troubleshoot and resolve technical issues by analyzing logs and debugging code to ensure continuous improvement.
- Stay up-to-date with the latest trends and advancements in Conversational AI to keep the chatbot ecosystem cutting-edge.
Qualifications
- 1-2 years experience and knowledge with Genesys Cloud.
- Experience integrating Large Language Models (LLM) with playbooks.
- Proficiency with Google technologies such as CCAI, Dialogflow ES, Dialogflow CX, and Azure Bot Framework Composer.
- Hands-on experience with the Google CCAI Bot framework.
- Strong knowledge of JavaScript.
- Expertise in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.
- Experience working within Agile and Scrum development methodologies.
- Familiarity with web services integration.
- Excellent troubleshooting and analytical skills in complex, distributed environments.
Nice to have:
- 7+ years of enterprise-scale IVR application development experience.
- Experience with Nuance Mix Tools is preferred.
- Proficiency in developing applications using Genesys Composer.
- Strong experience with the Genesys Platform.
- Experience in developing Nuance grammars.
- Familiarity with automated testing is a plus.
- Knowledge of SQL.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
- Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
