In this role, you will be responsible for transition and transformation roadmap and the delivery of key strategic projects. The job exists due to the criticality around seamlessly handling large-scale & complex projects for the Finance function and CBS and crafting a value for internal partners by streamlining / simplifying their processes, thus building relevant business impact.
Key Responsibilities:
The Transition Lead and PMO Coordinator is a pivotal role responsible for overseeing large-scale and complex projects within CBS. This position is dedicated to streamlining and simplifying processes for internal partners, driving significant business impact through effective transition management and PMO coordination.
- E2E Solution Understanding: Develop a comprehensive understanding of the end-to-end (E2E) solution and the value proposition.
- Strategy and Planning: Create and implement the E2E Transition/Transformation strategy by consolidating inputs from cross-functional teams and conducting thorough project due diligence and planning.
- Governance Implementation: Implement internal and external governance strategies (risks, issues, communication, compliance, controllership, knowledge management, people, reporting) to ensure a zero surprise environment throughout the project cycle.
- Team Leadership: Lead and manage a team of experienced Transition Managers and Project Managers, balance workloads, and support timely project delivery.
- Project Roadmap Development: Collaborate with the Service Excellence Global Lead, Global Process Owners, and business partners to develop an annual roadmap for transition and transformation projects.
- Project Intake and Prioritization: Review incoming project intake requests and prioritize the project portfolio based on resources and team capacity.
- Project Execution Support: Support project execution according to planned milestones and stage gates.
- Status Reporting: Consolidate the status of in-flight projects and provide weekly updates to CBS on status, issues, and risks.
- Stakeholder Management: Build and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met throughout the project lifecycle.
- Change Management: Develop and implement change management strategies to ensure smooth transitions and adoption of new processes by all stakeholders.
- PMO Coordination: Define and ensure alignment with overall project governance and reporting standards, acting as the key coordinator for PMO activities.
Requirements
- Experience: Minimum 8+ years in finance, digital, consulting or project management, including exposure to at least one digital deployment or finance transformation project. Minimum 3 years experience working in GBS.
- Leadership: Proven ability to lead a team of experienced transition managers and project managers.
- Background: Strong finance, consulting or digital background.
- Project Management Expertise: Extensive project management and active transitions experience within a BPO/Captive Shared Services Center (SSC) environment.
- Tools and Methodologies: Proficiency in project management tools (e.g., MS Project) and methodologies.
- Client Interaction: Strategic and outcome-focused client interactions, building positive relationships with the Client Project Team through project/change/risk-based conversations.
- Cost Management: Accountability for project costs and on-time delivery.
- Communication: Excellent storytelling skills, with the ability to confidently hold engaging and impactful business conversations to achieve defined outcomes.
