Act as primary point of accountability for respective service matters for designated business or IT customers usually across locations, business domains, and/or geographical boundaries; Monitor, measure, report and review performance of services;; Ensure the overall user experience is taken into account when designing and deploying new solutions and services;Take accountability to ensure adherence with Security and Compliance policies and procedures
Key performance indicators:
Stable, compliant, secure, and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents / issues in business -Learning Agility, Ability to evaluate and launch new services and capabilities -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services -Establish a Technical Vision, clear strategy, and execution against the plan
Minimum Requirements:
Work Experience
Proven Ability to Develop trust-based relationships with key regional.
Ambiguity.
Major Change.
Major Change.
Proven Ability to Develop trust-based relationships with key regional.
Ability to work and lead (a cross-functional team) in a matrix.
Strong customer orientation.
Experience working cross-functionally and trans-nationally.
Experience working cross-functionally and trans-nationally.
Market and customer intelligence.
stakeholders.
stakeholders.
environment.
Skills:
Risk Management.
Risk Management.
Audit Methodology: Identifying and Testing Controls for Business Risk.
Audit Methodology: Identifying and Testing Controls for Business Risk.
