Job Description
Global Service Manager, CMDB & DQM, Service Support, Technology
Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.
Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.
Join us as a Founder of our new Sandoz!
The Global Service Manager, CMDB & DQM, Service Support, Technology is accountable for supporting all Technical and Service Level support related in maintaining consistent CMDB
Major Accountabilities
- Own CMDB and be accountable for its consistency
- Process owner for implementing, populating Consistent Data and maintaining the life cycle of CMDB
- Ensure all functionalities and integration points for CMDB update are working in tandem
- Brings about SIP involving automation that validates and updates the changes in the CMDB data consistent to changes in the Enterprise
- Responsible for governance related to CMDB including reporting, compliance and availability
- Performs Root Cause Analysis for any inconsistency introduced and work to correct the source for future usage
- Implement the Enterprise-wide standards in the Data
- Maintain referential integrity with Data coming from multiple sources
- Interlock with all stakeholders to introduce error free integration of data coming from multiple sources
- Proactively manage incident performance across the board to ensure SLAs and KPIs are achieved
- Identify, establish, and implement key ITIL Practices within the scope of the CMDB
- Support and ensure compliance to defined IT Governance controls, standards, and practices.
Minimum Requirements
Work Experience:
- Significant of IT experience in operations and system management
- In-depth experience in Service Management, preferably leveraging ServiceNow
- Setup and implementation of global processes in similar areas as above, across geographies and business areas.
- Experience in managing CMDB for a large and complex enterprise
- Skills in Discovery Tool and its integration with Ticketing Tool and its usage
- Should be aware of common sources of information like SCCM etc
- IT Service Management Practices (preferred ITIL Managing Professional)
- Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards
- Experience in reporting to technical and non-technical organizations
- Experience in waste reduction through process improvement and automation
Skills
- Analytical Thinking.
- Communication Skills.
Why Sandoz
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented
Join Our Sandoz Network
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)
and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!
The future is ours to shape!
Commitment to Diversity & Inclusion
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
#Sandoz 
