Global Product Manager

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What You'll Do

• As an IT Service Automation Product Manager, you'll be responsible for supporting the end-to-end development lifecycle for the Ava Automated Virtual Agent GenAI chatbot among other Service Management capabilities.
• You will work in an Agile environment and directly support the Product Owner to deliver Initiatives with measurable business outcomes and key results.
• You will work closely with customers as well as engineering team members, facilitating and translating customer requirements into effective User Stories for incremental feature delivery. This role is pivotal in connecting the What and Why as conveyed by the Product Owner to the How being prepared and delivered by the Squad.

What You'll Bring

• Bachelor's degree required
• 5+ years experience working as a Business Analyst, Data Analyst, ServiceNow Admin, or related field
• Strong understanding of service and workflow management
• Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools

Who You'll Work With

You'll report directly to the Product Owner within BCG's IT & Business Platforms Portfolio, working very closely with the entire Squad including Scrum Lead, Developers, and QA Analysts. Additionally, will work with the Product Portfolio's customers to gather and translate detailed requirements to populate the Product Backlog and support delivery of high-value business Initiatives.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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