Who We Are
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.
What You'll Do
BCG's mission is to inspire the best people with unparalleled opportunities for professional and personal growth. Accordingly, our people development processes are a key differentiating success factor and core to BCG's continuing success.
The learning and development experience is designed to prepare our consultants for their current roles and the next level of challenges in their career progression. It is delivered through a combination of live (local, regional, and worldwide) and distance learning offerings (e-learning and virtual classrooms).
The Global Learning & Development (L&D) Team (NDE) is overseeing and managing the participant pools of worldwide, regional training programs, as well as supporting the planning, preparation, execution of various L&D programs and campaigns, including calendar scheduling, program hosting, material preparation, and program and cost analysis.
The Global L&D Team is a dynamic group, constantly required to evolve with the needs of the business. This means that roles are flexible and vary depending on global priorities. The duties of this role will change in the same way but initial allocations and focus of the role are likely to be as follows.
What You Will Do
- Learning & Support in a Matrix Structure: Develop a strong understanding of Global L&D Operations by actively contributing to tasks within a matrix environment.
- Task Execution & Deadlines: Complete assigned tasks accurately and within project deadlines, ensuring timely support to various L&D initiatives.
- Journey/Program Support: Assist in the management of global learning journeys and programs, including participant registration, engagement throughout the journey, and final attendance tracking.
- Virtual Session Support: Host and manage virtual live sessions, including session setup, welcome participants, presenter introductions, and session closure.
- Participant Communication: Handle participant inquiries, including cancellations and logistical questions, via ticketing tools and mailboxes, adhering to defined SLAs.
- Attendance Tracking & Feedback: Monitor attendance, gather feedback, identify areas for improvement, and escalate issues as necessary for continuous program enhancement.
- Database Management: Maintain the training management system (SABA), tracking program participation, cancellations, and attendance. Liaise with local office coordinators to increase attendance rates.
- Survey Preparation: Prepare and distribute pre-event and post-event surveys, collect responses, and compile feedback into reports to inform improvements.
- Program Statistics & Follow-up: Support follow-up activities, including compiling and reporting program statistics to measure success.
- Training Database Maintenance: Regularly update participant and presenter information in the training database, ensuring accurate tracking of registrations, cancellations, and presenter hours.
- Communication with Stakeholders: Prepare and send communications to participants and presenters, including detailed briefings on content and session logistics.
What You'll Bring
- Undergraduate degree, studies in management, HR, or communications.
- 2-4 years of relevant work experience, preferred in HR, L&D, Client relationship management or Operations, experience from a professional service firm is a plus.
- Experience with working in a virtual environment is a plus.
- Ideally international experience during studies or professional employment. Awareness of cultural differences and willingness to adapt workstyle to a multi-cultural environment.
Who You'll Work With
A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the operations team that oversees the overall orchestration of global programs and learning journeys. As a complex matrix structured organization, you may also work with L&D teams in our local systems across our regions as well as with counterparts and colleagues in the Regional L&D teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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