Global IT Platform Engineer Senior Specialist

WHAT YOU'LL DO

You will join our team to develop and support ITSM applications on the ServiceNow platform. In this role, you will focus on scripting, configuration, and integration across a variety of ServiceNow applications, helping to maintain and improve solutions like Incident, Problem, Change, Request, Service Catalog, Knowledge, and more. You will also have the opportunity to help deploy new functionality such as performance analytics, workspaces, and UI builder.

You will work closely with a team of engineers, administrators, and architects, contributing to agile ceremonies and collaborating with the product owner and scrum lead to prioritize and deliver tasks in each sprint. As a core contributor to the platform, you will support solution design, troubleshooting, technical documentation, and day-to-day operational needs, helping the team deliver reliable, high-quality ITSM solutions to users across the organization.

YOU'RE GOOD AT

• You approach problems in a resourceful way and propose effective solutions that drive efficiency and value.
• You troubleshoot and resolve technical issues with accuracy and attention to detail.
• You communicate clearly and concisely with stakeholders, team members, and cross-functional teams, ensuring alignment and understanding.
• You enjoy working in an agile environment, actively participating in sprints and iterative improvements.
• You seek out opportunities to expand your ServiceNow expertise and continuously learn new platform capabilities.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 3-5+ years of experience developing ITSM solutions on the ServiceNow platform.
• Hands-on experience with ITSM applications and a passion for learning new tools and methodologies.
• Familiarity with JavaScript, business rules, client scripts, reporting, dashboards, access control, service catalog, system clones, and upgrades.
• Experience with design and implementation of REST APIs is a plus.
• Willingness to obtain ServiceNow certifications such as Certified Application Developer or Certified Implementation Specialist.

YOU'LL WORK WITH

You will work within an agile team composed of engineers, architects, and analysts. You'll partner closely with the product owner and scrum lead, contributing to sprint planning, solution design, and day-to-day platform support. You will report to the ServiceNow Chapter Lead, gaining exposure to a variety of projects that drive value across the organization.