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Consulting/Advisory Services
Who We Are
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.What You'll Do
As the Global IT Platform Engineer Senior Manager & Chapter Lead, you will blend your deep expertise in ServiceNow with a passion for managing, coaching, and developing people in your team. You will directly oversee a chapter of ServiceNow specialists, helping them grow and develop their technical skills, and ensuring alignment on the how of the work being performed.You will serve as a player-coach, spending part of your time embedded in the squad yourself, leveraging your experience and knowledge to advance the work and maximize squad performance. You will also be committed to maintaining and developing your own expertise to ensure that you and your chapter members bring the latest thinking to your roles.In this role, you will be responsible for developing and supporting ITSM and ITSM Pro applications on the ServiceNow platform. You will collaborate with global teammates and stakeholders to deliver value to our users. Your work will involve scripting, configuration, and integration across a wide range of ServiceNow applications and plugins. You will focus on enhancing our ITSM processes, including Incident, Change, Knowledge, Workspace, and Virtual Agent, while also deploying new functionalities using Integrations, Workspaces, Predictive Intelligence, Performance Analytics, and other emerging ServiceNow capabilities.What You'll Bring
Extensive Experience: A minimum of 10 years of relevant experience, including a proven track record in managing and optimizing ServiceNow ITSM solutions.Technical Proficiency: Strong expertise in ServiceNow, particularly in ITSM, Virtual Agent, Performance Analytics, and integrations. Proficiency in JavaScript, ServiceNow APIs, and other relevant technologies.Leadership Experience: Demonstrated ability to lead cross-functional teams, with a focus on mentorship and professional development.Agile Expertise: Strong understanding of Agile methodologies and experience in applying them within complex, dynamic environments.Education & Certification: A Bachelor's degree in computer science, electronics engineering, or a related field. Relevant ServiceNow certifications (e.g., ServiceNow Certified System Administrator, Certified Implementation Specialist) are highly desirable.Who You'll Work With
You will work closely with a wide range of stakeholders, including Product Owners, Scrum Masters, and senior IT leadership, as well as your chapter members specializing in ServiceNow. Your work will directly impact the efficiency and effectiveness of IT operations at BCG, ensuring that the ServiceNow platform supports the company's strategic objectives.Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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Date Posted: 14/11/2024
Job ID: 100283715
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.
