​Global IT Platform Engineer Manager​

WHAT YOU'LL DO

You will join our team responsible for developing, supporting, and enhancing ITSM applications on the ServiceNow platform. In this role, you will focus on scripting, configuration, and integration across a wide range of ServiceNow applications and plugins to improve ITSM solutions, such as Incident, Problem, Change, Request, Service Catalog, Knowledge, and more. You will also help deploy new functionality, including new workspaces, predictive intelligence, performance analytics, UI builder, and other emerging ServiceNow capabilities.

As a platform engineer, you will work with a high-performing team of engineers, administrators, and architects. You'll participate in our agile ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver work each sprint. Your main focus will be on development, but you will also contribute to solution design, troubleshooting, training, documentation, and support activities that ensure the continued success of the platform.

YOU'RE GOOD AT

• You are proactive and look for opportunities to improve existing processes, driving value and efficiency in platform development.
• You are skilled at troubleshooting, capable of diagnosing and resolving complex technical issues quickly and effectively.
• You have a collaborative mindset and excel at building strong relationships with stakeholders, team members, and cross-functional teams.
• You embrace agile methodologies, enjoying fast-paced environments where you can contribute to sprints, deliverables, and iterative improvements.
• You are always learning, seeking out opportunities to expand your ServiceNow expertise and stay current with platform innovations and industry best practices.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 6+ years of experience developing ITSM solutions on the ServiceNow platform
• Subject matter expertise and hands-on experience with ITSM applications
• Preferred: ServiceNow certifications, such as Certified Application Developer or Certified Implementation Specialist
• Proficiency in JavaScript, business rules, client scripts, reporting, dashboards, access control, performance analytics, and workspaces
• Experience desiging and implementing REST APIs is a plus

YOU'LL WORK WITH

You will work within a cross-functional agile team of engineers, architects, and analysts. You will collaborate closely with the product owner and scrum lead, contributing to solution design and prioritizing tasks for each sprint. You will report to the ServiceNow Chapter Lead and have opportunities to influence the broader platform strategy. Additionally, you will engage with stakeholders across the business to ensure solutions meet the needs of various teams and functions.