Global IT Manager

• we're seeking an experienced Global IT Manager with strong analytical, technical, and strategic skills to join us as the hands-on founding member of Blis new IT department
• This department is responsible for all employee-facing technology, from services such as domain and directory management, to email and other applications, to hardware assets, and beyond
• Reporting to the CTO, you will help set the vision, standards, and best practices for Blis IT estate and help grow the department to 3 - 5 people over the next year
• As a hands-on role, you will lead by example to ensure Blis is in control of its security, business continuity, costs, and the ability of the business to achieve its objectives
• Blis is a cloud-native and deeply technical business and you will work primarily with modern technologies, SaaS-based applications, and a savvy employee base
• We don t build or run physical data centers or servers, we don t have a traditional corporate intranet, and we solve our IT challenges at Internet scale
• Google Cloud and Workspace are the backbones of our estate
• With an informal, non-hierarchical culture that rewards curiosity and avoids bureaucracy, you'll have exposure and opportunities to involve yourself with projects and teams across the company
• You will succeed by balancing detail orientation, pragmatism, and a thirst for boldness and making a difference
• This is a full-time position based in Blis Mumbai office
• The role allows flexible working from home for up to two days a week
• You will be working routinely with other team members in Mumbai and the UK and the aim is to have 3 - 4 hours of overlapping core hours per day

The role and key responsibilities

• Define, document, and oversee Blis employee-facing IT policies and practices
• Consolidate and manage Blis various employee-facing IT systems and assets
• Oversee IT vendor relationships, negotiate costs, and manage the IT budget
• Manage and define the standards for Blis IT support partner(s) or teams
• Ensure Blis is protected from security threats and business continuity risks
• Work with Engineering and DevOps on shared technologies and strategies
• Identify other risks within the IT function and seek their solutions
• Collaborate with senior leaders to identify how IT can help us succeed
• Determine and manage appropriate IT audits and certifications
• Work with the Data Protection Officer to ensure Blis IT systems are compliant with all relevant regulations and protect the privacy of people s personal data
• Provide visibility to the Board on the state of Blis IT
• Help define and manage the growth strategy for the IT department
• Oversee a potential future ISO27001 process

• At least 5 years of experience managing cross-functional IT in a mid-sized, technically advanced organization
• Deep knowledge of Google Workspace (GSuite) as the employee backbone
• Experience with SaaS orchestration frameworks, such as Bettercloud
• Familiarity with corporate email technologies and concepts
• Comfort with office networking and video conferencing administration
• Knowledge of employee endpoint/asset management
• Experience with remote working challenges and balanced BYOD strategies
• Solid understanding of general IT software and hardware concepts, including systems administration

• Google Workspace (productivity, document management, user directory)
• Slack (messaging)
• BambooHR (HRIS)
• ManageEngine (endpoint management)
• Continia, Microsoft Dynamics, Concur (Finance)
• Zoho (CRM)
• Atlassian (ticketing, internal wiki)
• Office365 (office apps for compatibility purposes)
• Adobe (design software)