Global Information Technology Service Desk Analyst (Rotational Shift)

Company name: Keyloop. Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. We use cutting-edge technology to link our clients systems, departments and sites. . Role Overvie. w:.

The 1st Line IT Service Engineer is the first point of contact for company employees who need technical assistan. Must be able to diagnose, resolve and document Level 1 and 2 inciden. Provide direct support for workstation and user account requests and inciden. . Always provide excellent customer ser. viceProvide first-line technical support to internal employees, assisting them with PC, networking and hardware problems via phone, email, teams or onsite vi. sitsProviding necessary technical training and advice to internal Employees and your Service. TeamManage the installation and configuration of workstations, as well as any other equipment under the responsibility of Corporat. e ITProvide support for user account requests and incid. entsAssist different groups across Key. loopEnsure SLAs (Service Level Agreements) and KPIs (

Key Performance Indicators) are. metTaking ownership of end user problems, diagnosing technical issues and resolving them remotely or on-. siteMonitoring, resolving and documenting all service calls via ticket logging in the IT Service Management sy. stemMaintaining end user security on all sys. temsEscalating any issues to second line in a timely, efficient manner (providing all troubleshoot/ diagnostic steps already t. aken. Why joi. n us. Were on a journey to become market leaders in our space and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, you. r way

An inclusive environment to. thrive. Were committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles not just on key days, but ev. ery day

Be rewarded for you. r efforts. We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled coll. aboration

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