About Us
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. We'd be thrilled to receive applications from exceptional individuals like yourself.
Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as The Gallagher Way, is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.
Overview
The role of the Global Content Team Manager will be to support onboarding milestones and day-to-day management of the Global Content team, comprised of Deputy Editors, Senior Content Specialists, Content Research Specialists, Technical Proofreaders and a Traffic Manager.
Additionally, the Global Content Team Manager should participate in the mentoring of Content Specialists and Deputy Editors, as well as in content writing as appropriate.
Responsibilities
- Day-to-day management and oversight of GCOE Global Content resources, maintains work schedules and oversight of time off requests, staffing conflicts and resourcing along with direct support of management.
- Monitors and regularly assesses overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues and escalating foreseeable attrition risks.
- Actively participates in individual team members performance reviews, providing feedback to management and contributes to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the Global Content team.
- Mentor the Content Specialists and Deputy Editors in the team to perform their responsibilities to the highest levels.
- Contribute to content production through participation in writing projects as appropriate.
- Coordinate with Global Content resources to ensure requests are completed accurately and in accordance with standard practices / guidelines and defined service level agreements.
- Along with onshore team leads, continuous evaluation of onboarding status, training and technical skills to identify when/where additional focus or review would benefit team members.
- Share feedback regularly to support management in assessment of individual skills and aptitude along with potential for career expansion.
- Provide and share on a regular cadence status updates/reports with leadership.
- Ensure the Global Content team, including all time zone-specific teams, are working together as a cohesive unit in support of the Department goals and values.
- Maintains a current understanding of Global Content processes, workflows, SLAs and Gallagher brands guidelines, to ensure accurate oversight and output of deliverables.
Qualifications
- Master's Degree or equivalent industry experience
- 8+ years of previous editorial team management experience, including a proven track record of writing experience
- Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills
- Leads with empathy and a solution-oriented mindset with strong mentorship skills
- Demonstrated project and/or resource management understanding
- Experience with/knowledge of Workfront or other project management software
- Adobe Creative Cloud and Microsoft Office Suite programs
