Job Title - Genesys Test Engineer
Location - Hyderabad/Bangalore
Position - Full Time
Experience - 5-8 Years
Notice Period : Immediate to 30 Days.
Job Summary
As a Genesys Test Engineer (Genesys), the incumbent is expected to be a part of a team in the C#. .NET domain, lead and personally contribute to solution delivery through SDLC activities (analysis, development, testing, deployment, support, etc.) for one or more medium to high complexity business capabilities and/or products.
- Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting.
- For both Functional and Non-Functional expertise in Test Case Design, Test Execution, Defect Management, Reporting and Test Asset Maintenance (manual and automated).
- Experience of logging the bugs on Qtest and Jira.
- Proficient in preparing Test plan strategy, Test Approach and Test Results documents.
- Able to design and execute various testing techniques and strategies.
- Working knowledge of JIRA and Confluence.
- Experience in test automation tools supporting Contact Center platforms Qtest.
- Experience with Cyara for automated IVR testing.
- Understands the SDLC, Agile/SCRUM concepts and software release cycle.
- Excellent Oral & Written communication skills.
- Good customer interfacing skills and ability to collaboratively work with different stakeholders in IT and Business.
- Prefer to have experience in Genesys cloud testing.
Roles And Responsibilities
- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Identifies test cases and creates or updates test case documents with assistance from core engineering team.
- Create detailed, comprehensive, and well-structured test plans and test cases.
- Executes test cases, identify bugs, evaluate bugs with appropriate priority and severity, and report bugs.
- Estimate, prioritize, plan and coordinate testing activities.
- Design, develop and execute automation scripts using open-source tools.
- Perform thorough regression testing when bugs are resolved.
- Identifies the gap between the function specifications and implementation.
- Understands the functionality of the entire product and takes ownership of the hot fixes allocated to him/her for testing.
- Provides recommendations for enhancing product features.
- Track quality assurance metrics, like defect densities and open defect counts.
- Stay up to date with new testing tools and test strategies.
- Load testing using the open-source tools.
Education: B.E/B.Tech/MCA/M.sc OR Any PG
