The Solutions Engineer is responsible for designing and implementing Genesys Pure Cloud solutions. The primary objective of this role is to understand customer objectives and requirements and design/implement solutions that meet those objectives and requirements based on Genesys Pure cloud platform. Solution Engineer is responsible for gathering, analyzing, and clarifying customer requirements and then creating a design and implementing the solution including detailed documentation, to meet those requirements in addition to consulting with customers on best practices.
Essential Functions
- Demonstrates product expertise specifically in Genesys Pure Cloud products, a Genesys Pure connect experience will be a plus.
- Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical consultant/engineer.
- Works in close connect with Project Manager in successfully delivering projects.
- Assesses complex situations to make appropriate recommendations.
- Prepares and/or reviews functional requirements documentation.
- Keeps apprised of new offerings and software updates from the manufacturer.
- to work within a team environment when needed.
- and conduct QAT, UAT etc.
Required technical Skills.
- Pure Cloud solution implementation / migration -Hands-on; Genesys Pure connect knowledge with be a plus.
- Pure cloud implementation/design and integrations with third party solutions like Salesforce, MS Teams
- of SIP and VoIP
- of networking
- Knowledge of HTTP requests, REST web services, API and JSON etc
- of network design and troubleshooting such as Wireshark
- Telephony & Hardware: Genesys Cloud Edge, AudioCodes
- verbal and written communications skills
- to manage multiple priorities through detail orientation and strong organizational/planning skills
- to work independently with minimal direction but resulting in a satisfied resolution for the client
Desired/Preferred Qualifications
- 4-year bachelor's degree
- + years experience on Genesys Pure Cloud implementation and solution design
- cloud certifications GCP, Architect, Scripting preferred
