Genesys Developer

Job Title : Genesys Developer

Main Technology: Genesys

Mandatory Skills: (Must Have Skills): Genesys development

Optional Skills: (Good to Have Skills) : CRM skills

Genesys Development and Configuration skills needed:

• Set up default action settings
• Configure Event Handling
• Configure Default menu settings
• Choose Supported languages in a flow
• Configure speech recognition settings
• Experience working on configuration of common call flow design tasks
• Experience in inbound call flows
• Experience in in-queue call flows
• Experience in secure call flows
• Experience in outbound call flows
• Experience in inbound email flows