General Manager (Call Center Direct Sales)

About us:

Our Group, a leading direct sales company in South-East Asia, is rapidly expanding globally, including into Europe and the Middle East. We are now looking to extend our presence to India. We create and sell beauty-related and pharmaceutical products through our ecommerce platforms.

We are dynamic and passionate about growing our ecommerce business globally. Our team structure is simple, decisions are made quickly, and management is efficient. This empowers our people with significant responsibility and authority, accompanied by full trust and support.

This role offers valuable management and business experience in ecommerce. You will gain a comprehensive understanding of the business while also getting hands-on to deliver project results on time. You can expect a full benefits package, a competitive salary that grows with you, and many opportunities for further development.

We are seeking a highly strategic and motivated General Manager with regional expertise to establish and successfully grow our business in Thane, India.

Responsibilities:

1. Strategic Planning and Set up operation in timely and cost-effective manner:

Conduct situational analyses and geographical targeting exercises to help Group BOD make the right decisions in a timely manner.

Set up infrastructure and complete all preliminary works prior operation starts under guidance and support from Head Quarter, including make the effective connection with external partners in all areas:

a)Products: liaise with factories for product development, product registration and compliance

b)Logistics: liaise with 3PLs for fulfilment and last mile services

c)Telephone system and infrastructure companies for call center.

d)Incorporation legal matters: liaise with consultants, Law firms to set up business in compliance

e)with the Law

f)Recruitment: support Group HR in related activities

g)Other researches related to local marketing and sales online activities, customers and competitor analysis

2. Manage all daily business activities and Budget control

Taking responsibility for Sales/ Revenue growth and Profitability and other quality targets (product quality and distribution, customer service satisfaction goals)

Develop/ implement and monitor operational plans within budgets to achieve operational KPIs and business results targets while ensuring alignment and linkage between country team and Regional with regards to process and procedure, policy.

Create initiatives for continuous improvement on all KPIs.

Build rapport with partners and agents in the country, handling all issues so as our business run smoothly every day.

3. Generate Progress Report

Produce business performance reports, regulatory compliance reports to submit to superiors in corporate headquarters on daily, weekly, monthly basis as requested.

Provide other necessary reports with objective of securing maximum market share and sustainable market growth.

4. People Management

Manage local team expectations especially when it comes to necessarily fast changes in operation: Brief the teams about the needs, priorities, KPIs and reasons behind the applied strategy from Group BOD to meet our business goals.

Involved in staff selection, training development, scheduling and ongoing professional development of employees.

Planning capacity and build capability of country teams to contextualize and deliver successfully KPIs targets.

Being a good leader that team can rely on and no afraid to get things done

Requirements:

Must have:

Minimum 6 years experience in E-commerce logistics and operation background with strong team management experience.

Bachelors degree in Logistics/Supply Chain or a similar discipline

Problem solving, organizational, communication and negotiation skills.

Planning skills (project management) and analytical skills.

Logical and strategic thinking coupled with strong presentation skills

Perfect excel and proficiency.

Customer-centric mindset

Strong leadership skills.

Excellent communication skills both in local and English able to present effectively in English to a wide range of audiences

Agile and hard working definitely not a 9-5 job

A motivated self-starter with the ability to work with little or no supervision and possess the ability to assemble and manage teams.

Nice to have:

• Product sourcing, logistics, e-commerce, or setting up operation experience