Carry out people management responsibilities in accordance with the organisation s policies and applicable laws, including:
Plan, assign and advise on work for team members.
Set goals and clarity expectations, provide regular feedback and conduct appraisals where required with direct reports.
Coach team to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organisation
Provide mentoring, guidance and feedback team to support long term career development and retention of key talent.
Identify and provide opportunities for learning and self-development to build capability of the teams and ensure competency in performing activities. Secure resources to support development efforts.
Continuously strive to build a culture of high-performance.Assign work to team members and handle resource allocation for the team and people in support of GBS service, control and cost requirements. Ensure resource allocation strategy is flexible enough to respond to demand variations.