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Work with Oracle's world class technology to develop, implement, and support Oracle's Fusion Middleware Products & global infrastructure.
Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide issue support to a wide range of complex production environment problems related to immense growth, scaling, demonstrating the cloud, extremely dedication, and high availability requirements.
Work with Oracle's world-class technology to develop, implement, and support Oracle's global infrastructure.
The CSS (Customer Success Services) organization's Managed Cloud Services application operations delivery team is responsible for providing technical services to support customer environment provisioning, software integration and implementation, data and environment migration to Oracle Cloud Infrastructure, and major product upgrades for the Fusion Middleware products. This team requires hardworking individuals to address the needs of the team.
The Managed Cloud Services application operations delivery team is responsible for providing technical services to support customer environment provisioning, software integration and implementation, data and environment migration to Oracle Cloud Infrastructure, and major product upgrades for the Fusion Middleware products.
Team members are recognized for Fusion Middleware (FMW) product and technology expertise mainly on Oracle Cloud Infrastructure Gen-1 & Gen-2 and understanding of how they are applied to build customer solutions. They are called upon to create standards for architecture and sizing, help customers develop solutions to solve business problems, and develop the project and technical plans to upgrade software, modify configurations, change integration solutions, and add additional functionality.
The team invests heavily in the design and development of tools and utilities to improve application and service availability. This includes tools to reduce the time-to-identify cause, time-to-restore service, auto-heal, and auto-fix scripts.
The team has global membership and responds to customer requests and incidents around the clock, 7 days a week.
Career Level - IC3/IC4
Career Level - IC3
Install, monitor, maintain, support, and optimize all production server hardware and software. Provide called out technical support for sophisticated technical issues which may include leading problem management cases and providing management status. Coordinate called out support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.
Mandatory Skills
This position requires experience and proficiency with the following FMW (Fusion Middleware) skills and technologies. Candidates need not have depth in each of these areas:
SQL Proficiency: Able to write SQL queries using Comparison, Arithmetic, Logical, and Membership Operators. Skilled in utilizing Group By, Order By, and Joins.
API and Data Formats: Familiarity with REST API, SOAP API, JSON, XML, and expertise in Data Parsing techniques.
Logging Analytics: Experienced in creating custom log sources, entities, and parsers (JSON, XML, REGEX). Knowledgeable about Log Explorer, detection rules, alarm definitions, and various visualization techniques such as link and cluster analysis.
Good-to-Have Skills (Task Distributable)
Integration Understanding: Capable of comprehending and visualizing functional integration workflows using technologies like OIC, ODI, OSB, MFT, and SOA.
This task can be handled by an Integration Specialist.
OCI Understanding: Proficiency in IAM (Identity and Access Management) policies, Monitoring, and Logging Analytics within OCI.
Typically managed by an OCI Administrator.
Linux Command-Line Proficiency: Familiarity with Linux command-line operations is preferred and can be managed by individuals with Linux expertise.
SaaS Functional Knowledge: High-level understanding of Oracle Fusion ERP, Warehouse Management System (WMS), and Oracle Transportation Management (OTM). Typically
handled by a SaaS Functional Expert.
Solid understanding of Platform as a service (PaaS) preferably Oracle SOA Cloud Service, Java Cloud Service, and various Marketplace offerings in Oracle
- Fusion Middleware 11g and 12c: WebCenter Suite including Content and Imaging, SOA Suite, OIC, MFT, OSB, Weblogic, BPM Suite, WebCenter Sites- Coordinate, fix, integrate, manage via CLI and Fusion Middleware Control, plan/complete patching and major upgrades. Triage and resolve critical outage and availability incidents for the FMW products.
- Working knowledge of the Infrastructure-as-a-service (IaaS) service model of Oracle Cloud Infrastructure (OCI) or any similar cloud providers. knowledge of key concepts like Compute, Storage, networking, Security & Identity, and databases.
- Identity Management (IDM) Suite and Access Management (IAM) Suite: Configure IDM components to protect applications and other FMW products, fix authentication issues, and manage LDAP directories.
- WebLogic Server/JRockit/HotSpot: Configuration, WLST scripting, administration, fix, patching, JVM sizing and performance tuning, administering cluster topologies. Manage Java and WebLogic SSL keystores. Performing application server hardening to protect against malicious attacks.
- Automation of various IaaS and PaaS offerings using REST APIs and Inbuilt CLIs for Cloud Infrastructure.
- Technical proficiency in Oracle Middleware components and Linux.
- Good knowledge in Cloud platform. Preferably on OCI.
- Should be able to fix independently any issues in WebLogic installation, configuration, and production instance.
- Good Administration knowledge of IDCS (Oracle Identity Cloud Service)
- Good Oracle Database administration knowledge
- Linux operation system knowledge and Linux Scripting knowledge
- Basic Networking knowledge and experience in using Load Balance tools.
- Good communication skills and ability to collaborate with multiple teams.
- Will be an added advantage if the candidate has supported any enterprise applications on a cloud platform.
- Should have experience in supporting Production environments.
- Support and fix of Non-Prod & Production environments.
- Creation/deployment of new environments, systems, projects, etc
- First response for alerts, Monitoring alerts, Service Requests, Sev.1 Incidents.
- Knowledge of Capacity planning & Hardware requests
- Ensure production security standards are followed.
- Ensure monitoring is robust and effective.
- Zero downtime deployments and a high availability attitude
- Required to work in shifts including night shifts and to provide on-call support outside business hours including weekends.
Diversity And Inclusion
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. To perform crucial job functions.
That's why we're committed to crafting a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're encouraged to go beyond what's been done before.
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
