Discover the exceptional service of our IBOR team, dedicated to delivering premier service and ensuring the accurate, timely delivery of IBOR and client reports. Our team collaborates closely with clients and financial organizations to resolve any issues, guaranteeing complete client satisfaction.
Job Summary
As a Fund Servicing Associate within our IBOR team, you will be providing a single, accurate investment portfolio that serves as the foundation for investment activities and offers dynamic views of positions for front-office functions. Beyond being a data repository, you will ensure that IBOR acts as a processing engine that reflects all types of business events impacting the investment portfolio, efficiently processing changes from any source as they occur
Job Responsibilities
- Lead the Global/Regional IBOR team and act as the client-facing escalation point.
- Participate in, represent, and implement the ongoing IMOS global strategy as required.
- Oversee and manage daily operational activities essential for constructing and delivering client reporting (IBOR).
- Serve as a communication source for escalating issues, providing service updates, and sharing progress updates with clients and internal partners.
- Seek opportunities and take ownership of initiatives to enhance service levels and efficiency for J.P. Morgan and the client.
- Maintain robust standard operating procedures (SOPs), policies, and guidelines to meet corporate risk and control standards.
- Own or actively participate in key projects or tasks to ensure the IMOS global strategy is consistently maintained.
- Interact with internal/external auditors as the main point of contact to drive timely completion of audits with satisfactory ratings.
- Build strong, interactive relationships with global operations partners, client service, and other teams, including Front Office, Performance & Risk, and Compliance.
- Collaborate with management to achieve 100% timeliness and accuracy, ensuring seamless integration in a follow the sun model.
- Communicate effectively across multiple levels of the organization.
Required Qualifications, capabilities and skills
- Demonstrate leadership experience in process, risk, and control within Investment Operations, including change management
- Exhibit excellent client-facing skills and communication style, comfortable engaging with key clients and Manage a team of 3 to 5 FTE effectively.
- Lead teams across multiple locations with proven ability.
- Possess extensive understanding of OTC instruments, exchange-traded derivatives, fixed income securities, equity products, and other financial instruments.
- Maintain a track record of successfully meeting deadlines with accountability and responsibility for independent workload.
- Have experience in Investment Operations, including trades, cash, and reconciliations.
- Demonstrate experience in reconciliations and transaction lifecycle management.
