We are seeking a skilled and experienced ERP Business users to resolve reported issues as well as work on enhancement of existing business processes. A candidate should have hands on implementation / support experience in ERP LN Manufacturing & Planning Packages.
Job Description
- Provide functional support to ERP users and work with technical resources for break fixes.
- Establish rapport and trust with business users to identify process or technical issues with focus on Manufacturing, Planning, and logistic modules of ERP LN
- Act as a liaison between Application Users and Developer for enhancements. Provide functional requirements to development team and perform testing of requested enhancements.
- Serve as Subject Matter Expert for Planning, Production and Engineering Aspects of the ERP LN, but have a complete understanding of all other value chains like logistics & Service with the ability to provide support and training.
- Work with Developer to Submit & Monitor tickets to appropriate software providers as appropriate.
- Work with Developer to Document & Define Business Requirements for all Previously Developed Extensions & Personalization's.
- Demonstrate commitment to Continuous Improvement philosophy including support of all quality, security, productivity, and performance improvement initiatives.
- Continuously seek to reduce reliance on extensions and reduce overall development footprint while still addressing business process needs.
- Conduct research and analysis on Infor enhancements and 3rd Party products that may add value to the business.
Qualification
- BE
- 5 + Years Experience in Supporting / Implementing Manufacturing & Planning modules in Infor LN (BAAN), multi-tenant cloud preferred.
- Experience in analyzing and prioritizing enhancement requests and incidents by identifying existing solutions and/or alternative solutions that optimally address the business needs.
- Expertise in providing functional and application education to the Business Analyst Team to expand their capability to understand the system and design solutions.
- Able to design extensions, either in conjunction with the Developer or independently.
- Lead User Training Efforts key users, business analysts and product leads.
- Migrate & Oversee Master & Transactional Data.
- A team player who works well with technical and non-technical resources.
