We are looking for a Fulfilment Operation Manager, who will drive our business by being responsible for overseeing all end-to-end 3PL operations and bridging the operational processes between Freight forwarding, warehousing, fulfilment and distribution (last mile). You will also work closely with our Customer Success team and external service providers in Logistics to ensure consistent and efficient delivery of products to customers.
Your Responsibilities :
- You will manage and lead the coordination of e-commerce fulfilment and distribution operations from third-party logistics locations pan-EU (including UK) as we'll as in future Razor-owned fulfilment centres.
- You will take Ownership of following processes but not limited to - Inbound shipments, Outbound Sales Orders, Outbound Transfer Orders, Inventory/stock Management, Performance measurement and reporting of the partners, Cost Management - Tracking and Control
- You will assist the team with high-efficient inventory management tools and implement SOPs to help improve fulfilment accuracy.
- You will identify and qualify new third-party logistic partners to meet Razor s growing needs and requirements and ensure that all 3PLs meet their commitments in terms of price, efficiency, and documentation required according to the agreements
- You will set up and monitor the processes of proper storage, packaging, labelling, and shipping of different Razor products and partner with our Marketing team on insertion of marketing media, helping to ensure a high-quality delivery experience for our customers
- You will be the key contact for our Customer Success Team for logistics topics, order processing accuracy, and warehousing-related issues
- You will work together with our Accounting team to ensure all 3PL and freight payments are in compliance with Contracts and SLA s
- You will own the process of the inventory traceability and will take care of Quality Assurance and Inventory Control Checks with 3PL and report any damages or missing inventory
Your Profile :
- You should have a bachelors/Masters Degree in Supply Chain, Engineering, Business Administration, or a related field
- You should have 5+ years of work experience, including 2+ years in a supervisory role in distribution and fulfilment or a related field
- You should have an experience managing domestic logistics contracts for both small parcel couriers, ie DHL, DPD as we'll as LTL
- You must have an experience developing 3PL relationships, both domestic and international
- You must have an experience in inventory management modelling, forecasting, reporting, and automation
- You should have an experience in ERP Procure-to-Pay & inventory modules
- You must have an experience with E-commerce platforms and interfaces with ERP and 3PL providers systems
- You should have a strong computer and analytical skills and experience working with Amazon and its ecosystem as we'll as other ERP systems (Netsuite previous experience is a big plus)
