Responsible for driving company growth by acquiring new business, ensuring client satisfaction, and expanding business scope.
Effectively communicate the benefits of company services to customers and tailor solutions to meet their needs.
Address the increasing expectations of customers in logistics services regarding cost, speed, solutions, and customer service.
Maintain a delicate balance between customer needs and company business needs for mutual benefit.
Develop a sales strategy for assigned customers/areas to achieve section targets.
Expand business scale with current customers and generate new business opportunities.
Promote the companys products/services by addressing or predicting client objectives.
Adhere to budgetary information from upper management and strive to achieve budget targets. Support staff in meeting their budgetary goals.
Establish sales goals for the team and ensure they are met.
Study the market, identify trendsetter ideas, and suggest necessary marketing tools through industry research.
Contact customers / carriers / subcontractors and other associations to gather market information and competitor trends if required.
Create monthly sales plans and reports to achieve targets.
Prepare, maintain, and upgrade all marketing tools, including company profiles, brochures, and presentation materials.
Anticipate BO tender schedules for customers and share results with relevant parties. Analyze reasons for success or failure.
Regularly visit and communicate with customers, addressing their demands, opinions, and requests. Propose efficient logistics solutions to meet customer needs.
Manage and address any issues or irregularities related to customers or quotations. Involve upper management, propose solutions, and supervise the problem-solving process.
Make sales calls to existing and potential customers. Maintain fruitful relationships with customers.
Verify and supervise staff to ensure proper updating of customer profiles.
Create SHI for assigned accounts and supervise the implementation process.
Negotiate with relevant parties to obtain competitive rates or proposals. Maximize profits according to price guidelines.
Calculate expected P/L when preparing quotations. Continuously monitor P/L once business is acquired.
Manage and control P/L for assigned customers.
Implement cost combat action plans as directed and report to management promptly.
Set up and update training materials to train sales members.
Establish individual KPIs, monitor, and report on performance.
Support managers in monitoring departmental KPIs to maximize company profit, reputation, and customer satisfaction.
Report team KPIs when required.
Forecast appropriate staffing levels based on future business projections and propose HR plans to managers.
Provide training to new staff and periodically retrain teams.
Manage necessary training for the sales team and provide suggestions for personnel development to senior managers.
Manage, administer, supervise, and assign work to employees in the BD Department.
Participate in the labor discipline process and follow company protocols.
Understand new projects and lead cross-functional teams to ensure success.
Support managers in developing division capabilities and identifying talents within the organization.
Undertake other tasks as assigned by management.
