Front Office Supervisor

Ensure Outstanding Customer care at all time.

Maintains a friendly, cheerful and courteous demeanor at all times.

Responds to telephones and in-person inquiries regarding reservations, hotel information and guest concerns.

I have that suggestive selling techniques to sell room nights, increase occupancy and revenue.

Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

I have that ability to resolve customer issue, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Allocate rooms to expected arrivals after checking the guest preferences and special request.

I always believe that build a Strong relationship and liaise with all other departments especially housekeeping, reservation etc.

Cross check all billing instruction are correctly updated.

Takes responsibility in the absence of the Duty Manager.

As a Supervisor I always believe that, Ive to be a role model, sharing my expertise continually inspiring the front office team.

Ive positive attitude and excellent communication skills, Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure.