Job Title: Front Office Receptionist
Location: Kochi, Kerala, India
Property Name: Hilux Inn
NOTE: WE ARE LOOKING FOR MALE CANDIDATES
Job Description:
Position Overview:
We are currently seeking a Front Office Receptionist to be the first point of contact for our valued guests and provide them with a warm and welcoming experience. As a Front Office Receptionist at Hilux Inn, you will be responsible for creating a positive first impression for our guests. Your primary role is to provide outstanding customer service, assist with guest check-in and check-out, and ensure that all guest needs are met promptly and professionally.
Key Responsibilities:
Guest Check-In and Check-Out:
- Greet arriving guests with a friendly and welcoming attitude.
- Assist guests with the check-in process, verifying reservations, and providing room keys.
- Handle guest check-out, including processing payments, issuing invoices, and ensuring a smooth departure experience.
Customer Service:
- Provide exceptional customer service by addressing guest inquiries, requests, and concerns with professionalism and courtesy.
- Offer information about hotel facilities, services, and local attractions.
- Handle guest complaints or issues promptly and effectively, seeking assistance from supervisors when necessary.
Reservations and Room Assignments:
- Assist guests with making reservations and modifications to existing bookings.
- Ensure accurate room assignments and maintain knowledge of room availability.
Phone and Email Communication:
- Answer incoming phone calls in a polite and helpful manner.
- Respond to email inquiries and reservation requests promptly and accurately.
Cash Handling:
- Handle cash, card transactions, and guest billing accurately.
- Maintain a balanced cash drawer and follow hotel cash handling procedures.
Guest Services:
- Arrange transportation, laundry and other services for guests upon request.
- Keep guest services area clean and well-organized.
Qualifications:
- Previous experience in a customer service or front desk role is preferred.
- Excellent communication skills, both verbal and written. Must speak fluent English and Hindi for communication.
- Strong interpersonal skills and a welcoming demeanor.
- Proficiency in using hotel management software or reservation systems is a plus.
- Attention to detail and the ability to handle multiple tasks simultaneously.
- Flexibility to work shifts, including evenings, weekends, and holidays.
How to Apply:
- If you are a dedicated and customer-focused individual with a passion for delivering exceptional guest experiences, we invite you to apply for the Front Office Receptionist position at Hilux Inn. Please send in your resume / CV to the WhatsApp number or email address mentioned below.
Ph: +91 8086913966
Email: [Confidential Information]
Job Type: Full-time
Shift:
* Rotational shift
