HELP DESK JOB DESCRIPTION
General Purpose
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Main Job Duties and Responsibilities
- Meeting and greeting clients.
Booking meetings. Keeping the reception area tidy.
- Answering and forwarding phone calls.
Screening phone calls.- Sorting and distributing post
Respond to requests for technical assistance in person, via phone, chat or email
- Education, Qualifications and Experience
Bachelors degree preferred- knowledge of relevant call tracking applications
knowledge and experience of customer service practices
- related experience providing help desk support
Key Skills and Competencies
- oral and written communication skills
learning skills- customer service orientation
problem analysis
adaptability planning and organizing
* stress tolerance
Job Type: Full-time
Pay: 14,
- 00 - 18,000.00 per month
Schedule: - Day shift
Language:
Work Location: In person
