Front Office Manager

Company Description

The Monarch Group of Hotels is on the path of achieving its dreams and the first milestone to have achieved was receiving the BEST UPCOMING HOTEL award at the Navi Mumbai Chambers of Business and Industries (NMCBI).In a very short span of time, we have become proud owners of more than 20 luxury boutique hotels and marked our presence in the hospitality industry.

Role Description

This is a full-time on-site role for a Front Office Manager at Monarch Group of Hotels. The Front Office Manager will be responsible for managing day-to-day front office operations, ensuring smooth check-in and check-out processes, handling guest inquiries and complaints, and supervising front office staff. The Front Office Manager will also collaborate with other departments to ensure guest satisfaction and maintain high-quality standards.

Job Location- Rabale, Navi Mumbai

Qualifications

• Hotel Front Office Administration and Communication skills
• Experience in customer service and customer satisfaction
• Strong problem-solving and organizational abilities
• Ability to work under pressure and handle guest complaints
• Excellent verbal and written communication skills
• Attention to detail and ability to multitask
• Proficiency in hotel management software is a plus
• Bachelor's degree in Hospitality Management or related field