Front Office Manager

Job Title: Front Office Manager

Location: Essence of Nature Resort and Spa, Ranikhet, Uttarakhand

About Us:

Essence of Nature Resort is a luxurious retreat nestled in the serene hills of Ranikhet, Uttarakhand. We offer our guests a blend of natural beauty, comfort, and exceptional service. We are seeking a dedicated and experienced Front Office Manager to join our team and ensure the highest level of guest satisfaction.

Role Overview:

The Front Office Manager will oversee all front desk operations, ensuring a smooth and efficient check-in and check-out process, managing guest services, and leading the front office team. The ideal candidate will have 4-5 years of experience in the hotel industry, excellent leadership skills, and a passion for providing outstanding guest experiences.

Key Responsibilities:

Guest Services:

- Ensure the highest level of guest satisfaction by providing exceptional service at all times.

- Handle guest complaints, requests, and feedback promptly and professionally.

- Coordinate with other departments to fulfill guest needs and enhance their stay.

Front Desk Operations:

- Oversee daily front desk operations, including check-ins, check-outs, reservations, and billing.

- Ensure accurate and efficient handling of reservations and room assignments.

- Maintain a high standard of front desk procedures and processes.

Team Management:

- Lead, train, and motivate the front office team to deliver excellent customer service.

- Conduct regular performance reviews and provide feedback to team members.

- Schedule and manage front office staff to ensure adequate coverage at all times.

Administration and Reporting:

- Prepare and manage budgets, forecasts, and financial reports for the front office.

- Monitor and control expenses within the front office department.

- Maintain accurate records of guest accounts, transactions, and other relevant data.

Compliance and Standards:

- Ensure compliance with all hotel policies, procedures, and standards.

- Implement and maintain front office policies, procedures, and best practices.

- Ensure a safe and secure environment for guests and staff.

Qualifications:

- Bachelor's degree in Hotel Management, Business Administration, or a related field.

- 4-5 years of experience in the hotel industry, with at least 2 years in a supervisory or management role.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Proficiency in hotel management software and MS Office.

- Ability to handle stressful situations and resolve conflicts effectively.

- Strong organizational and time management skills.

Benefits:

- Competitive salary and benefits package.

- Complimentary meals and accommodation provided.

- Access to resort facilities and amenities.

- Opportunities for professional development and career advancement.

- Supportive and collaborative work environment.

How to Apply:

If you are a passionate and experienced Front Office Manager looking to work in a tranquil hill station setting, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role to WhatsApp no. 9717591372.

Essence of Nature Resort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.