Job Description
Job Title: Front Office Manager Adventure Park
Department: Adventure Front Office
Location: Lonavala
Primary Purpose
The Front Office Manager is responsible for overseeing all front office operations, ensuring the highest standards of customer service, and managing a team to provide a seamless and enjoyable guest experience. This role is critical in maintaining the park's reputation for excellence and ensuring guest satisfaction.
Key Responsibilities
- Guest Services:
- Handle guest complaints and resolve issues promptly.
- Provide information about park activities, amenities, and local attractions.
- Front Office Operations:
- Supervise daily front office operations including bookings, guest relations.
- Oversee the management of guest records, ensuring accuracy and confidentiality.
- Team Management:
- Recruit, train, and mentor front office staff.
- Schedule and manage staffing levels to meet operational needs.
- Conduct regular team meetings and performance reviews.
- Financial Management:
- Monitor and manage the front office budget.
- Ensure accurate billing and financial transactions.
- Develop and implement cost-saving initiatives without compromising service quality.
- Operational Excellence:
- Implement and uphold standard operating procedures (SOPs).
- Collaborate with other departments to ensure cohesive operations.
- Monitor and analyze guest feedback to continually improve services.
- Technology and Systems:
- Oversee the use of front office technology, including booking and billing systems.
- Ensure staff are trained on all systems and software used.
- Health and Safety:
- Ensure compliance with health, safety, and security regulations.
- Implement and oversee emergency procedures and protocols.
Job Expectations
Qualifications and Experience:
Education: Bachelor's degree in Hospitality Management, Business Administration, or related field.
Experience: Minimum of 5 years in a front office or guest services role, with at least 2 years in a managerial position.
Skills
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficient in front office software and MS Office Suite.
Strong problem-solving skills and the ability to handle high-stress situations.
Fluent in English; additional language skills are an advantage.
Minimum Qualification
Bachelor's degree in Hospitality Management, Business Administration, or related field
Minimum Job Experience
Minimum of 5 years in a front office or guest services role, with at least 2 years in a managerial position
Reporting To
AGM - Adventure Park
Travel
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