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Accor

Front Office Manager

Accor
Early Applicant
  • a month ago
  • Be among the first 50 applicants
India, Cochin / Kochi / Ernakulam

Job Description

Job Description

  • Assign sufficient manning to cater for daily operational needs
  • Planning of VIP arrivals and departures and ensuring operational efficiency
  • Develop and maintain strong guest relationships to ensure guest loyalty
  • Handle guest issues when needed
  • Plan and review rosters to ensure productivity goals are met
  • Conduct audit checks on service standards and ensure compliance with hotel standards
  • Ensure operations are in order, guests assistance required is rendered accordingly and hotels service standards are met
  • Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Guest Satisfaction system
  • Facilitate preventive maintenance program with housekeeping and engineering
  • Work with the Revenue, Reservation and Sales Manager to ensure strategies are in place to maximize revenue opportunities
  • Track and Forecast daily, weekly and monthly Of Loyalty Program
  • Planning, reviewing, training, monitoring, evaluation and counseling of employees
  • Handling and investigation of guest requests/complaints
  • Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
  • Attend any department and operational meetings
  • Ensure grooming standard set by the hotel at all times
  • Ensure work areas are adequately stocked and inventory properly recorded
  • Ensure department compliance with safety and security procedures at all times

More Info

Industry:Other

Job Type:Permanent Job

Date Posted: 08/10/2024

Job ID: 95449421

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