Front Office Manager

Early Applicant

Exp: 5-7 Years

Job Description

Job Description

Assign sufficient manning to cater for daily operational needs
Planning of VIP arrivals and departures and ensuring operational efficiency
Develop and maintain strong guest relationships to ensure guest loyalty
Handle guest issues when needed
Plan and review rosters to ensure productivity goals are met
Conduct audit checks on service standards and ensure compliance with hotel standards
Ensure operations are in order, guests assistance required is rendered accordingly and hotel's service standards are met
Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Guest Satisfaction system
Facilitate preventive maintenance program with housekeeping and engineering
Work with the Revenue, Reservation and Sales Manager to ensure strategies are in place to maximize revenue opportunities
Track and Forecast daily, weekly and monthly Of Loyalty Program
Planning, reviewing, training, monitoring, evaluation and counseling of employees
Handling and investigation of guest requests/complaints
Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
Attend any department and operational meetings
Ensure grooming standard set by the hotel at all times
Ensure work areas are adequately stocked and inventory properly recorded
Ensure department compliance with safety and security procedures at all times