Position Title: Front Office Executive
Location: Mumbai, Maharashtra, India
Roles and Responsibilities:
- Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department if needed.
- Responsible for greeting the visitors at the office & welcome all visitors with smile and proper greetings and guide them properly as per their requirements.
- Responsible for maintenance of important documents, files and records in an organized manner.
- Responsible for keeping all the stationary items in the organization up to date and order for fresh stock.
- To co-ordinate with all the internal as well as external customers regarding their telephone messages and any other issues & responsible for attending a visitor or customer present at office.
- Responsible for providing information about the services of the organization.
- Actively builds awareness of the Brand amongst clients
- Provides and ensures high-quality customer service. Receives and resolves client feedbacks complaints in a manner consistent with company policy. Makes management aware of any complaints.
- Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.
- Attending meetings and trainings as per requirement.
Desired Candidates should have
- Should have a bachelors degree
- 2-year experience in customer service, front desk or other related professional area
- Proficient in the English language (verbal & written)
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous customer handling related experience of at least an year is necessary
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Understanding of sales performance metrics
- A team player with high level of dedication
- Ability to work under strict deadlines
- Full comprehension of office management systems including MS Office and procedures
- Should be result-orientated and able to work under pressure for all work done on time.
