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The Chancery Pavilion (Bangalore)

Front Office Executive

The Chancery Pavilion (Bangalore)
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Bengaluru / Bangalore, India
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Job Description

  • Welcome guests in a warm and friendly manner.
  • Ascertains their lodging, purchasing needs.
  • Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
  • Knows all essential aspects of our resort or hotel operations.
  • Registers guests and manages the rooming chart.
  • Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
  • Verifies credit acceptance by reviewing and recording drivers license number; and operating credit card authorization systems.
  • Balances cash drawer by counting cash at beginning and end of work shift.
  • Monitors lobby and check-in activity to determine room flow.
  • Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
  • Provides pre-arrival support for guests arriving on packages.
  • Facilitates correspondence with guests.
  • Acts as the site liaison for the services and sales center.
  • Works collaboratively with any resort associates and resources.

Qualifications / Skills

  • Verbal Communication
  • Customer Service
  • Resolving Conflict
  • Teamwork
  • Energy Level
  • Thoroughness
  • Professionalism

Education, Experience, And Licensing Requirements

  • Degree or Diploma in Hospitality from reputed institute
  • Prior resort or hotel experience preferred
  • Familiarity with telephone, office, and OPERA is a plus

More Info

Industry:Other

Function:Hospitality

Job Type:Permanent Job

Skills Required

Energy Level
Customer Service
Teamwork
Verbal Communication
Professionalism

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Date Posted: 29/05/2024

Job ID: 80211167

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