Serve as the face of the hotel and the first point of contact for guests, providing exceptional customer service throughout their stay.- Manage all front desk duties and responsibilities, ensuring a smooth check-in and check-out process for guests.
Greet guests warmly and professionally upon arrival and departure.
- Handle guest inquiries, requests, and complaints promptly and courteously.
Process guest reservations, registrations, payments, and room assignments accurately.- Maintain up-to-date knowledge of room availability, hotel facilities, services, and local attractions.
Coordinate with housekeeping and maintenance departments to ensure guest rooms are clean, comfortable, and well-maintained.
- Assist in managing hotel bookings and reservations systems.
Uphold hotel policies and procedures, including safety and security protocols.- Communicate effectively with other hotel departments to ensure seamless guest experiences.
Provide information about services available within the hotel and in the surrounding area.
- Assist with administrative tasks such as filing, photocopying, and handling correspondence.
Handle cash and credit card transactions accurately and securely.- Resolve guest issues and concerns in a timely manner to ensure guest satisfaction.
Ensure compliance with health and safety regulations.
Job Type: Full-time
Pay: 16,
- 00 - 24,000.00 per month
Sif: - Rotational shift
Tunjangan:
* Provident Fund
Experience:
- total work: 5 years (Preferred)
Work Location: In person
