Front Office Executive (Receptionist)

Job Description:

Job Title: Front Office Executive

Experience: Fresher to 5 years

Location: Gurgaon

Job Summary:

We are seeking a highly organized and customer-focused Front Office Executive to join our team. The successful candidate will be responsible for managing the front office operations, ensuring exceptional guest service, and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Guest Services:
  
  - Handle guest check-ins, check-outs, and room assignments
  
  - Resolve guest complaints and concerns
  

• Front Desk Operations:
  
  - Manage front desk activities, including key cards, guest messages, and mail
  
  - Maintain accurate records and reports
  

• Room Allocation:
  
  - Ensure optimal room allocation and maximize occupancy
  

• Guest Relations:
  
  - Build strong relationships with guests and ensure loyalty
  

• Team Management:
  
  - Supervise and train front office staff to ensure high-quality service
  
  Job Types: Full-time, Permanent
  
  Benefits:
• Food provided

* Provident Fund
Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person