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Description
We are seeking a highly skilled Front Office Executive/Manager to oversee the daily operations of our front office team. The successful candidate will be responsible for ensuring that all front office duties are completed accurately, efficiently, and in a timely manner. The ideal candidate will have 2-12 years of experience in a similar role and possess exceptional organizational, communication, and leadership skills.
Responsibilities
- Oversee the daily operations of the front office team
- Greet and welcome guests in a professional and friendly manner
- Answer and direct incoming calls to the appropriate department
- Assist with administrative tasks such as filing, scanning, and data entry
- Maintain office equipment and supplies
- Ensure all front office duties are completed accurately, efficiently, and in a timely manner
- Provide exceptional customer service to all guests and clients
- Handle guest complaints and resolve issues in a timely and professional manner
Skills and Qualifications
- Bachelor's degree in Business Administration or a related field
- 2-12 years of experience in a similar role
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and other office software
- Exceptional organizational and time management skills
- Ability to work independently and as part of a team
- Strong leadership and problem-solving skills
- Customer service-oriented mindset
- Knowledge of administrative and clerical procedures
