Front Office Executive

Early Applicant

Exp: 0-2 Years

Real Estate

Job Description

Duties & Responsibilities

What this job involves

Site Operations

Create a comfortable, welcoming and hospitable experience for employees and their guests.
Provide access passes to employees and visitors in accordance with process.
Handle internal & external calls and correspondence.
Conduct regular floor walks to ensure that the required standards are maintained, actioning any requirements promptly.
Anticipate client needs through observation to create memorable experiences.
Identify and respond to workplace risks in accordance with set process.
Complete building/ campus knowledge

Customer Service

Foster a sense of community and create happiness at work for our team, our client and their guests.
Creating a welcoming environment for clients and visitors by providing an authentic, caring and timely service.

Visitor Management

Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS)
Enhance safety and security of our client's facility by management of visitor movement.
Execute emergency response plan to ensure safety of clients and visitors when necessary.

Candidate Specification

Experience

Relevant customer service experience in Retail, Hospitality or Corporate sector.
Qualifications in hospitality or business are an advantage.

Task Skills

Personal Skills

High level of communication and interpersonal skills.
Ability to meet tight schedules and deliver high quality of work.
Enthusiastic and energetic, representing the face of the organisation to clients and their visitors.