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Forte Kochi

Front Office Executive

Forte Kochi
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 2-4 Years
India, Cochin / Kochi / Ernakulam
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Job Description

  • Ensure Outstanding customer care at all times.

  • Maintains a friendly, cheerful, and courteous demeanour at all times.

  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

  • Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

  • Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.

  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.

  • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.

  • Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

  • Adhere to company credit limit/floor limit policies.

  • Allocate rooms to expected arrivals after checking the guest's preferences and special requests.

    Job Type: Full-time

    Education:
  • Diploma (Preferred)

Experience:
  • total work: 2 years (Preferred)

Language:
  • English (Preferred)


Work Location: In person

More Info

Industry:Other

Function:Hospitality

Job Type:Permanent Job

Skills Required

supervision
Customer Satisfaction
Reservations
Customer Care

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Date Posted: 22/10/2024

Job ID: 97463685

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Forte Kochi
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