Front Office Executive

Front Office Executive Centro Hotels

Location: Pune, India

About Us:

Centro Hotels, the flagship brand of SARC Hospitality, established by Chaitanya and Aishwarya Adgaonkar, is a boutique hotel crafted for the modern traveler. Located in the bustling heart of Pune, Centro combines affordability with a guest experience that rivals higher-end hotels, offering unique amenities and a design-led environment. Our commitment to sustainability, continuous innovation, and heartfelt service is reflected in every aspect of our operations, making each guests stay memorable and delightful.

Job Overview:

We are seeking a friendly, professional, and detail-oriented Front Office Executive to be the welcoming face of Centro Hotels. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to handle guest interactions with efficiency and warmth. As a Front Office Executive, you will be the first point of contact for our guests, ensuring a seamless check-in/check-out process and providing exceptional service throughout their stay.

Key Responsibilities:

Guest Reception & Check-In/Out:

Welcome guests with a warm and friendly demeanor, ensuring a smooth and efficient check-in process.

Handle check-out procedures accurately, ensuring all guest accounts are settled promptly.

Assist guests with any inquiries, requests, or concerns during their stay, ensuring they have a comfortable and enjoyable experience.

Manage room assignments and coordinate with housekeeping to ensure rooms are ready for arriving guests.

Reservation Management:

Handle reservations, cancellations, and modifications, ensuring all information is accurately recorded in the hotel management system.

Coordinate with the sales team to accommodate group bookings and special requests.

Maintain up-to-date knowledge of room availability, rates, and special offers to maximize occupancy and revenue.

Customer Service Excellence:

Provide personalized service to guests, anticipating their needs and going above and beyond to ensure satisfaction.

Handle guest complaints and resolve issues in a professional and timely manner, escalating to management when necessary.

Offer information and recommendations about local attractions, dining options, and hotel amenities.

Coordinate guest services, including transportation, luggage assistance, and special arrangements.

Administrative Duties:

Maintain accurate guest records, including check-in/check-out details, billing information, and special requests.

Prepare daily reports for management, including occupancy rates, revenue summaries, and guest feedback.

Assist with billing and payment processing, ensuring accuracy and security.

Manage the front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.

Collaboration & Communication:

Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and exceptional guest experiences.

Communicate guest preferences, special requests, and feedback to relevant teams to enhance service delivery.

Participate in daily briefings and team meetings to stay informed of hotel operations and events.

Health & Safety Compliance:

Ensure the front office operates in compliance with all health, safety, and security policies.

Monitor the safety and security of the hotel premises, reporting any suspicious activity or safety concerns to management.

Qualifications:

Bachelors degree or diploma in hospitality management, business administration, or a related field.

Proven experience as a Front Office Executive, Receptionist, or in a similar customer-facing role in the hospitality industry.

Excellent communication and interpersonal skills, with a strong focus on guest service.

Proficiency in hotel management software and MS Office applications.

Ability to work independently and as part of a team in a fast-paced environment.

Strong problem-solving skills and the ability to remain calm under pressure.

Flexibility to work various shifts, including evenings, weekends, and holidays.

What We Offer:

Competitive salary and benefits package.

Opportunities for career growth and professional development within SARC Hospitality.

A dynamic and inclusive work environment.

Employee discounts on dining and events at Chirp and Bloom.

The chance to be part of a team that is redefining hospitality standards in India.