Front Office Coordinator- Customer Care

Are you ready to light up the world with your work and spark a brighter future through electricity

Come join Ensto family as our new Front Office Coordinator - Customer Care.

Ensto is an international, growth-oriented family business and technology company that creates smart solutions for electricity distribution networks. For 65 years, we have been dedicated to electricity with a long-term and human-centric approach. Our aim is to become a leading expert for distribution system operators, help them succeed and create a more sustainable tomorrow.

We offer innovative and reliable, long-lifecycle overhead lines, underground networks, network automation and new smart technology products and solutions for electricity distribution networks. Our own R&D, manufacturing, and laboratories give us the expertise to continually innovate and serve our customers on an individual level.

We are bound by our common purpose: making life better with electricity. Sustainably.

Job Objective:

Enhance customer relations by providing updates on order status, handling inquiries, and managing order-related issues.

Job Responsibilities:

1. Customer Communication: Provide regular updates on order status, prices, and any changes.
2. Claim Handling: Resolve customer claims using CRM tools.
3. Order Management: Monitor, enter, and confirm orders, ensuring accuracy.
4. Support for Complex Orders: Seek assistance from CC Specialist/Team Leader as needed.
5. Invoicing: Register direct deliveries and verify invoice data.
6. Transfer Pricing: Calculate and enter transfer prices daily.
7. Customer Account Management: Maintain and update customer account details.
8. Country-Specific Tasks: Handle responsibilities unique to specific markets.

Required Skills and Competencies

1. Product knowledge, push sales, IFS, Outlook, Excel, CRM, Teams, SharePoint
2. Proficiency in English; additional languages (French, Spanish, German) preferred
3. Strong time management, adaptability, and attention to detail
4. Customer focus, commercial awareness, teamwork, and strong communication skills

What we offer you:

• Hybrid working with Flexible hours and 5 workdays a week.
• Enthusiastic and encouraging culture for participation.
• Canteen facility, Library, In-house Sports and Games.
• Transportation facility from Rewari, Bhiwadi & Gurugram routes.
• Culture that supports Diversity, Equity & Inclusion (DEI) at workplace.
• Global work processes exposure.

Job Specification:

1. Bachelor's degree in Business, Supply Chain, or related field.
2. 3 to 6 years of experience in order management or back-office coordination.
3. Hands on experience in ERP systems (e.g., IFS) and proficient in MS Office.
4. Experience in customer-facing roles with knowledge of invoicing and order processing.

Our Culture: Feel Connected

Ensto is an international tech company creating smart solutions for electricity distribution networks. But we also do so much more. We want to build the world's best connections, and help our people feel more connected with their work, each other, and the environment.

Ensto colleagues are a diverse group of people from all around the world. Even though we are different, we are all connected by the enthusiastic and encouraging culture of a family-owned business. We give students and trainees a chance to make their very first connections to work life. Top talents get to connect with each other, to build a professional network supporting their own careers. The work we do together against climate change with green electricity connects us to future generations and the well-being of this planet we all live on.

At Ensto, the desire to grow, invent, and change the world connects us all. Like a spark we all share. Sounds pretty grandiose, sure, but we think you should expect nothing less from an industry leader. Our goal is to make life better with electricity and while we're at it, why not make work life better, too.

We want to make the best connections, and we want you to come and make them with us. Be part of a work community that embraces diversity, curiosity, and openness.