Guest Interaction: Greeting guests upon arrival, assisting with check-in and check-out procedures, and providing courteous and professional assistance throughout their stay. Handling guest inquiries, requests, and complaints promptly and effectively.- Reservation Management: Managing room reservations, including booking, cancellations, and modifications. Ensuring accuracy of guest information and preferences in the reservation system.
Front Desk Operations: Managing the front desk area, including answering phone calls, responding to emails, and handling administrative tasks such as filing, photocopying, and faxing.
- Payment Processing: Collecting payment for room charges, processing cash, credit card, and other payment transactions accurately and securely. Reconciling cash drawers and preparing daily financial reports.
Guest Services: Providing information to guests about hotel facilities, services, local attractions, and dining options. Assisting guests with arranging transportation, booking tours, and making restaurant reservations as needed.- Safety and Security: Ensuring the safety and security of guests and their belongings by following established procedures for key handling, monitoring surveillance cameras, and responding to emergency situations.
Communication: Maintaining clear and effective communication with other hotel departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve issues efficiently.
- Administrative Support: Assisting with various administrative tasks, including maintaining guest records, preparing arrival and departure lists, and organizing guest amenities and welcome packages.
Upselling and Promotions: Identifying opportunities to upsell hotel amenities, such as room upgrades, spa services, and dining packages, to enhance guest experience and increase revenue.- Training and Development: Participating in training programs and workshops to enhance job knowledge and improve customer service skills. Adhering to hotel policies and procedures at all times.
Job Type: Full-time
Pay: 8,- 00 - 25,622.07 per month
Schedule: - Day shift
Education:
Experience:- Microsoft Office: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
* English (Preferred)
Work Location: In person
