Front Office Associate

Taj Hotels

Early Applicant

a month ago
Be among the first 50 applicants

Exp: 0-2 Years

Mumbai, India

Job Description

Assists the Front Office Manager Duty Manager in coordinating with various other departments in order to ensure personalized prompt and flawless service to all guests
Ensures daily performance and manages revenue through revenue and yield management techniques
Monitors the business of competition hotels in terms of new accounts and rates
Maintains the Log Books and effectively follows up on the system to check the daily arrival list and monitors all VIP movement
Monitors adherence to all policies and procedures to reduce bad debts and rebates
Coordinates with departments like Security and Housekeeping to ensure that all the security hygiene and aesthetic standards of the hotel are met
Prepares reports on Occupancy Average rates and Reservations
Maintains the Guest History System and updation of all the guest profiles
Ensures that all the operational standards set for all the processes are followed
To ensure speedy and timely actions during emergency situations as per the SOP guidlines
Develops and Sustains productive customer relationships and actively seeking information to understand and address guests needs
Prepares reports of guest feedback on TrustYou Guest Email Feedback System and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with the Duty Manager
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
Reviews arrival list every day and ensures guest preferences of repeat guests VIPs Innercircle and Chambers members are communicated and delivered by the concerned departments
Maintains regular contact with corporate and individual guests and builds strong relationships with them
Makes oneself available in the lobby during busy operational hours and interacts with the guests to solicit feedback for any required process improvements
Meets all VIPs Repeat Guests Innercircle Members Chambers Members and HWC Handle with Care guests on arrival or during the stay and ensure they have a seamless experience
Responds to and handles guest problems and complaints
Front Office procedural knowledge room inventory management revenue management reservations procedures financial acumen crossfunctional knowledge
Result Orientation Customer Focus Interpersonal Skills People Management Decision Making