Front Office Associate

Bloom

Early Applicant

a month ago
Be among the first 50 applicants

Exp: 0-2 Years

Full time

Narendra Nagar, Nagar, India

Job Description

About Bloom :

Bloom Hotel Group is one of the fastest growing mid-segment Hotel chains in India. A chain of award winning hotels designed and operated by world-class professionals. Started in 2011, the company operates 55 hotels across India and vision is to open 100 hotels in India. We have four brands, Bloom Hotels, Bloom Boutique, Bloom Suites & Bloom Hub. The Bloom brand is revolutionizing the mid-market hotel space with its innovative design and strategy. We have operational properties across Delhi, Gurgaon, Bangalore, Amritsar, Kochi, Goa, Udaipur, Ahmedabad, Chennai, Hyderabad and Mumbai. The company plans to expand in high growth tier 1 and 2 markets including Varanasi, Lucknow, Vijayawada and Kolkata among various other locations.

For more details, please visit our website www.staybloom.com.

Our values make us loved by our guests.Honesty - Every great relationship thrives on trust, which is why we obsess on being transparent.Simplicity - Hassle-free experiences are bliss in a busy world & your hotel stay should be no different.Community - Think of us as a good friend in a different city, we're always there whatever you need.Generosity - In an industry which loves hidden charges, we like to run in the opposite direction.Affordability - No one likes to overspend, which is why we cram as much value into your stayConsistency - Every stay experience should be as great as the last one, otherwise where's the fun.

Job Description -

greeting clients and setting a positive office atmosphere
answering the phone, taking messages and redirecting calls to respective offices
To abide by the mission statement of the hotel, the department and the respective section.
Welcome guests on arrival at the Hotel.
Instant recognition of repeat guests.
Please ensure the Guest Registration Card is filled out before the guest arrives and obtain their signature. If any details are missing, get them from the guest and enter them into the database.
Ensure that the Guest is promptly allotted the assigned room courteously.
To verify payment details in absence of any instructions to the contrary.
To take advance payments/swipe the Credit Card imprint wherever necessary.
Note guest Departure request.
In case of Walk-in guests coordinate with the Hotel manager before checking in the Guest.
Ensure that all complaints are promptly attended to and check with the Guest for Feedback.
To inform Concierge and Housekeeping about Guest Departure.
To have a thorough knowledge of Rooms, Suites and Tariffs.